Refund & Cancellation Policy

1. Order Cancellation

You may cancel your order free of charge at any time before it has been dispatched from the dealer. Once a tyre has been dispatched, it can no longer be cancelled but may be eligible for return as described below. To cancel an order, go to My Orders or contact support@wheelskart.com with your order number.

2. Returns

Tyres may be returned within 7 days of delivery if:

• The product is damaged, defective, or materially different from what was ordered
• The wrong size or model was delivered due to our error
• The tyre remains unused, uninstalled and in its original condition

Tyres that have been fitted/installed on a vehicle cannot be returned for reasons of change of mind, as they can no longer be resold as new. Manufacturing defects discovered after fitting are handled through the tyre manufacturer's standard warranty process, and our support team will help you initiate that claim.

3. How to Request a Return

Email support@wheelskart.com with your order number, a description of the issue, and photos if the product is damaged or defective. Our team will confirm pickup arrangements through our logistics partner, Shiprocket.

4. Refunds

Once a returned item is received and inspected, approved refunds are processed to your original payment method via Razorpay within 5–7 business days. You will receive an email confirmation once the refund is initiated. For cancellations before dispatch, refunds are typically processed within 2–3 business days.

5. Non-Refundable Items

Fitting/installation service charges are non-refundable once the fitting has been completed. Tyres damaged due to misuse, accident, or improper storage after delivery are not eligible for return.

6. Contact Us

For any cancellation, return or refund query, contact us at support@wheelskart.com.